Implementing a new service, such as issuing CAP-based alerts, calls for careful project planning and management. Let’s take a look — from a project management perspective — at some key actions to take for adding or modifying a service:
- Understand the new service (e.g., benefits, processes, technologies, risks, personnel)
- Assess current service capabilities in the context of the new service
- Identify resources needed to offer new service
- Develop an implementation plan
- Secure support and funding
- Execute implementation plan
- Evaluate and maintain
Of course, depending on your situation, the order and importance of each of these steps can vary. Regardless, these steps provide guidance to gather the information and resources to successfully implement a new service. Here, we'll go through them in
the context of adding CAP alert authoring and a CAP alert feed to your service offerings.
But first, take a quick survey.
