主题目录

  • This lesson introduces the WMO Strategy on Service Delivery:

    “This Strategy, which is both broad and flexible, seeks to do two things: (i) to serve as a tool for evaluating current service delivery practices, and (ii) to provide high-level guidance for developing more detailed methods and tools to better integrate users into the service delivery process.”

    WMO 1129 cover

    WMO-No. 1129, outlines the WMO's strategy to help NMHSs improve their standard of service delivery. There are six strategy elements, each detailing best practice for an NMHS to develop a service-oriented culture with a customer-centric approach to service delivery:

    Strategy element 1: Evaluate user needs and decisions
    Strategy element 2: Link service development and delivery to user needs
    Strategy element 3: Evaluate and monitor service performance and outcomes
    Strategy element 4: Sustain improved service delivery
    Strategy element 5: Develop skills needed to sustain service delivery
    Strategy element 6: Share best practices and knowledge

    While the entire document will be of interest to administrators and change agents, here we will focus on an overview of the six strategy elements and use one of the document's primary evaluation tools, the Service Delivery Progress Model, to assess your organization's current practice. 

    • (available in other languages on the WMO Library site)

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