Dear WIGOS community, and specifically users of WDQMS Incident Management System,
This message is addressed mainly to the staff of the Regional WIGOS Centers (RWC) and to the National Focal Points for WIGOS Data Quality Monitoring System (WDQMS), who are invited to familiarize themselves with the newly added fields to the ticket template in the Incident Management System (IMS) for RWCs - https://jira.wmo.int.
Those of you who are registered to the IMS-RWC the following changes have been implemented from Monday 19 January 2026, which you will see when creating a new ticket:
Country: A new mandatory field has been added to indicate the country of the affected station.
GBON Incident: A new mandatory field (Y/N) has been added to allow specifying whether the ticket falls under the Global Basic Observing Network (GBON) performance monitoring or not. If so, an additional field (non mandatory) will appear to allow describing whether the issue was raised during RWC daily operations or is related to RWC monthly tasks.
Component(s): This field is now mandatory and refers to the RWC that raised the incident or will be responsible for handling it.
Metadata Issues: A new incident category has been added to the list of options of the “WIGOS Issue Category” field, to allow capturing specifically those issues related to metadata issues.
These changes have been made available in the IMS Test Project for a long period before being applied to the operational project “IMS for RWCs”.
A webinar is under preparation to be delivered in late February 2026 that will cover the procedures and best practices when managing GBON tickets as well as other related topics.
In the meantime, those who are registered in the IMS-RWCs are encouraged to report back to Secretariat, or through this portal, on any challenges you may face or to seek further clarifications.
Your comments and suggestions to further improve the IMS for RWCs will be much welcome and appreciated.
Kind regards from the WIGOS operations team at WMO Secretariat,
Luis