This section has a little different form of practice. You are asked to challenge yourself with three "Scenarios" describing realistic situations when course participants encounter problems with the learning environment and need your guidance.
Browse through the scenarios and reflect about a possible solution you would suggest. You may ask yourself: If this happened in a course in which I am the trainer, what would I do to deal with the situation? Think about what you would do and how (including the means of communication available in Moodle, like talking privately to the participant using Messages or posting a comment in the Forum, etc.). Perhaps there is a problem with the interface? What tools can you use to diagnose the problem? What Moodle tools can you use to address it? You may like to think about immediate solutions and also if there is anything you could do to avoid a situation like this occurring in the future.