Dear Grace Sharon
If you are facing difficulties recovering your account the fastest way to regain access to OSCAR/Surface is to register a new AGOV account with a different email address.
Once your new AGOV account has been created please get in touch with the OSCAR/Surface administrator via https://oscar.wmo.int/surface/#/feedback and request access for your new AGOV account.
Contrary to what I mentioned earlier, a PDF with the recovery code is no longer being issued when you create a new AGOV account. Instead, make sure you register a mobile phone number as recovery option in case you loose access to your account in the future.
Kind regards
Lucia
If you are facing difficulties recovering your account the fastest way to regain access to OSCAR/Surface is to register a new AGOV account with a different email address.
Once your new AGOV account has been created please get in touch with the OSCAR/Surface administrator via https://oscar.wmo.int/surface/#/feedback and request access for your new AGOV account.
Contrary to what I mentioned earlier, a PDF with the recovery code is no longer being issued when you create a new AGOV account. Instead, make sure you register a mobile phone number as recovery option in case you loose access to your account in the future.
Kind regards
Lucia