Customer Interviews

Conduct at least two customer interviews, at least one face-to-face, using the Customer Survey you developed in a previous lesson. Identify a focal point from at least two of your customers, each from a different marine sector (see your document, Defining Your Customers, also from an earlier lesson). Write a short summary (150-250 words maximum) of each interview and submit it for review together with the completed Customer Surveys.

If you are working with a group from your marine meteorological service, combine your efforts be interviewing at least two interviews each. 

This is one of the documents that will make up your Marine Service Delivery Context Analysis.