WMO Marine Services Course Template
主题目录
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Welcome! You are about to begin a course that will help you improve your marine services. During this course, you will be taking a close look at how your organization currently delivers marine services. You will be asked to compare aspects of your services with WMO guidelines and to learn more about the users of your services, your customers. Through these activities, you will be collecting information for developing a Marine Service Delivery Context Analysis. This analysis can then be used to help improve your marine service offerings in order to provide timely, customer-centric information that conforms to international standards and helps protect property and safety of life at sea.
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This lesson introduces the WMO Strategy on Service Delivery:
“This Strategy, which is both broad and flexible, seeks to do two things: (i) to serve as a tool for evaluating current service delivery practices, and (ii) to provide high-level guidance for developing more detailed methods and tools to better integrate users into the service delivery process.”
WMO-No. 1129, outlines the WMO's strategy to help NMHSs improve their standard of service delivery. There are six strategy elements, each detailing best practice for an NMHS to develop a service-oriented culture with a customer-centric approach to service delivery:
Strategy element 1: Evaluate user needs and decisions
Strategy element 2: Link service development and delivery to user needs
Strategy element 3: Evaluate and monitor service performance and outcomes
Strategy element 4: Sustain improved service delivery
Strategy element 5: Develop skills needed to sustain service delivery
Strategy element 6: Share best practices and knowledgeWhile the entire document will be of interest to administrators and change agents, here we will focus on an overview of the six strategy elements and use one of the document's primary evaluation tools, the Service Delivery Progress Model, to assess your organization's current practice.
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The next four lessons center around the guidelines outlined for WMO Marine Meteorological Services. The two primary references are WMO-No. 471: Guide to Marine Meteorological Services and WMO-No. 558: Manual on Marine Meteorological Services.
In this lesson, Lesson 2: General Functions and Organization of Marine Met Services, you will take a broad overview of your marine meteorological service and its primary functions to serve international shipping, fishing and other marine activities on the high seas, offshore, and coastal areas. You will evaluate several aspects of your services in the context of the WMO marine services guidelines and delivery framework.
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This lesson focuses on three key elements to consider in service design as outlined in WMO-No. 471: information formats; dissemination options; and consideration of time and area requirements. It also introduces the integration of impact-based forecasting and warning as an integral part of modern services (as referenced in WMO-No. 1150: Guidelines on Multi-hazard Impact-based Forecast and Warning Services) and CAP, the Common Alerting Protocol.文本和媒体区标签: 5 作业: 1 页面: 2 讨论区: 2 反馈: 1 -
In this lesson, you will compare the WMO's guidelines for marine forecast products (e.g., wind, waves, visibility) and user requirements (e.g., SOLAS vessels, fishery operations, recreational boating) with your organization's offerings. Knowing your specific users' requirements is fundamental to offering effective products and services. It is a key tenet to the WMO's Service Delivery Strategy and should be at the center of your organization's thinking when considering improvements to services. Over the course of this lesson, you will be asked to define your customers, develop a customer needs survey, and interview several customers directly. You will also create an inventory of your current marine forecast products to see how those compare to your customer's needs.
The outcomes of this lesson will be important components of the portfolio of documents that will make up your Marine Service Delivery Context Analysis.
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It is important that shipping operators are able to obtain the same services from different countries in the same way, whether the ship is sailing on the high seas or navigating in port. In this lesson, you will focus on international coordination agreements and the role of METAREA and NAVAREA coordinators. They play a primary role in ensuring that marine services are provided in a consistent and reliable manner, as detailed in various WMO publications.文本和媒体区标签: 5 网页: 1 作业: 1 讨论区: 1 -
Over the duration of this course, you have collected information about your organization's marine services and its users. The capstone project is to compile, revise and expand these assignments and produce a Marine Service Delivery Context Analysis to summarize that information as it relates to specific marine service sectors (i.e., high seas, coastal, search and rescue).作业: 1 文本和媒体区标签: 3 讨论区: 2 反馈: 1 -
Resources related to marine services.
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