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  • Lesson 3: Service Design Considerations

    NAVTEXThis lesson focuses on three key elements to consider in service design as outlined in WMO-No. 471: information formats; dissemination options; and consideration of time and area requirements. It also introduces the integration of impact-based forecasting and warning as an integral part of modern services (as referenced in WMO-No. 1150: Guidelines on Multi-hazard Impact-based Forecast and Warning Services) and CAP, the Common Alerting Protocol.

    • Reading Assignment: Begin by reading sections 2.3, 2.4 and 2.8 in the previously downloaded document:

      PDF iconWMO-No. 471: Guide to Marine Meteorological Services: Sec. 2.3, 2.4 and 2.8

       

    • iconAssignment - Dissemination Options: Section 2.3.2. lists the various venues for disseminating and receiving marine forecasts and warnings. Assess your organization's capabilities to use these venues. See the Assignment link below for more details. 

    • أيقونة الواجب
      Dissemination Options واجب
      معاينة القيام بالتسليم تلقي علامة

    • Assignment - Multi-hazard, Impacts-based Forecasting Considerations: An effectively implemented, multi-hazard impacts-based forecasting system (MHEWS) is an excellent example of customer-centric service. An impact-based approach puts the customer's needs front and center. It takes into account how, when, and where weather events will impact customer activities and well-being. Integrating MHEWS into all NMHSs is a goal of the WMO as a means to save lives and property. 

      View the following video and resources then engage in the MHEWS forum.  

    • أيقونة الصفحة
      MHEWS Video and Reading صفحة
      معاينة
    • أيقونة منتدى
      MHEWS Forum منتدى
      معاينة البدء بالمناقشات: 1 طرح منشورات في المنتدى: 1

    • Assignment - Common Alerting Protocol (CAP): The Common Alerting Protocol provides a standard for issuing and receiving alert messages. It is used by many emergency response and forecasting agencies worldwide. Watch a video that introduces CAP and investigate whether CAP is already implemented at your NMHS and partner agencies.

    • أيقونة الصفحة
      CAP Video and Resources صفحة
      معاينة

    • Assignment - Case Study Forum

      Based on the case study present in the Course Introduction, answer the following questions:

      • What communication options might help to mitigate such incidents in the future?
      • How will you know that you are communicating well with users?

      Each participant is required to post a new discussion or respond to a previous one.

    • أيقونة منتدى
      Case Study Forum: Communications منتدى
      معاينة البدء بالمناقشات: 1 تقديم الردود: 1